Hayes Systems initiates outbound email and telephone contact on behalf of real-estate broker-clients. This page describes the practices the company operates. Each item corresponds to a control in the company's written do-not-call and telemarketing compliance policy, maintained under the FTC Telemarketing Sales Rule, 16 C.F.R. § 310.2(p), and produced on request.
No call is placed except on a recorded prior express written consent basis: the recipient replied YES to a written ask that identified the caller as an AI assistant. The consent record preserves the exact wording presented, a timestamp, and an expiry date after which the consent is renewed by a fresh ask or lapses. The pre-dial gate refuses any call whose consent record is absent or expired.
Every call places the caller on record as an AI assistant before any other content. The disclosure names the team on whose behalf the call is made and is repeated on request; the assistant does not at any point claim or imply that it is a natural person.
Every call is placed only with the recipient's prior written consent, and the time of the call is set by that consent: when a recipient names a time, the call is placed at that time, and when they consent without naming a time, the call is placed promptly after the consent is received. The recipient's time zone is resolved in a fixed order of precedence so that a named time is honored in the recipient's own zone: the recipient's own statement, the client's records, the area code of the number dialed, and finally the state where the client's agency operates.
An opt-out received through any channel, including a verbal request during a call, an email reply, or a one-click unsubscribe, is recorded and applied across all channels and all subsequent campaigns. Opt-out records are retained for at least five years.
Hayes Systems places calls in all 50 states and the District of Columbia. Every call is consent-backed: the company dials only after the lead confirms in writing, and a lead's stated time is honored when scheduling.
Hayes Systems is the telemarketer and sender of record for every campaign it operates. Consent records, suppression handling, and calling-time controls are the company's responsibility and are not delegated to the client. Every email carries a functioning unsubscribe mechanism and the company's physical postal address, per 15 U.S.C. § 7704.
Consent and opt-out records are retained for at least five years in hash-chained, tamper-evident storage; any post-hoc alteration or deletion breaks the chain and is detectable. Call recordings and transcripts are retained for 24 months. Records are produced on request to a regulator or in defense of a complaint.
Lead lists supplied by a client, whether uploaded or read through the read-only CRM connection the client authorizes, are used solely in that client's campaigns, are subjected to the controls described above, and are deleted automatically at the end of the engagement as part of closeout. Lead data is not sold, rented, or shared. The company's privacy policy governs.
Clients, regulators, and call recipients may direct questions to Matt@hayessystems.com. Compliance records for any campaign are produced on request.